B2B Booking Platform
Terms & Conditions

1. Acceptance of Terms

By clicking “I Accept”, you confirm that:

• You are authorised to act on behalf of your company.
• You have authority to enter into legally binding agreements.
• All information provided during registration is true and accurate.
• You agree to comply with all applicable laws and regulations.
• You agree to abide by all Magic Sands DMC booking policies.

2. Platform Access

Magic Sands DMC grants registered partners a limited, non-exclusive, non-transferable licence to access the Platform solely for legitimate business purposes.

Platform access may be suspended or revoked at any time if these Terms are breached.

3. Account Responsibility

You are responsible for:

• Maintaining the confidentiality of your login credentials.
• Restricting access to authorised employees only.
• All bookings made using your account.
• Immediately notifying Magic Sands DMC of any unauthorised access.

Magic Sands DMC shall not be responsible for losses arising from misuse of your login credentials.

4. Booking Requests

A booking submitted through the Platform represents a reservation request only.

A booking becomes confirmed only after:

• Supplier confirmation,
• Hotel confirmation,
• API confirmation,
• or confirmation issued by Magic Sands DMC.

Payment alone does not constitute confirmation.

5. Hotel Availability

Hotel inventory displayed on the Platform is obtained from multiple suppliers, wholesalers, API providers, channel managers and direct hotel contracts.

Despite real-time connectivity, availability may change without notice.

Hotels may become unavailable due to:

• Simultaneous bookings
• Inventory synchronization delays
• Supplier updates
• System latency
• Hotel closures
• Overbookings
• Maintenance
• Force majeure

Magic Sands DMC cannot guarantee availability until final confirmation has been received.

6. Alternative Accommodation

If the booked accommodation becomes unavailable, Magic Sands DMC reserves the right to:

• Offer an equivalent hotel.
• Offer a higher-category hotel where available.
• Offer another hotel in the same destination.
• Offer another hotel within the same price range.
• Offer another room category.
• Offer travel credit.
• Issue a full refund.

Acceptance of an alternative hotel shall constitute fulfilment of our accommodation obligation.

7. Price Changes & Pricing Errors

Although every effort is made to maintain accurate pricing, occasional errors may occur.

Magic Sands DMC reserves the right to correct:

• Pricing errors
• Currency conversion errors
• Supplier pricing errors
• Tax calculation errors
• API synchronization issues

Where an obvious pricing error exists, we reserve the right to cancel the booking prior to confirmation and provide either:

• Corrected pricing,
• Alternative accommodation,
• or a full refund.

8. API & Third-Party Suppliers

Magic Sands DMC provides inventory supplied by third-party providers.

These include:

• Hotels
• Bedbanks
• Channel Managers
• DMC Partners
• Tour Operators
• Transfer Companies
• Attraction Providers

Magic Sands DMC is not responsible for errors originating from supplier systems.

9. Booking Amendments

Requests for amendments are subject to:

• Hotel policy
• Supplier policy
• Availability
• Applicable charges

Changes cannot be guaranteed.

10. Cancellation Policy

Cancellation terms vary by supplier.

Some bookings may be:

• Non-refundable
• Partially refundable
• Fully refundable

Cancellation penalties shown during booking shall apply.

11. No Shows

Failure to arrive without cancellation may result in:

• 100% cancellation charges.
• Supplier penalties.
• Automatic cancellation of remaining nights.

12. Force Majeure

Magic Sands DMC shall not be liable for delays or failures resulting from:

• Natural disasters
• War
• Terrorism
• Civil unrest
• Government restrictions
• Pandemics
• Airline disruptions
• Internet failures
• Cyber attacks
• Hotel closures
• Power failures
• Supplier insolvency

13. Payment Terms

Partners agree to make payment in accordance with agreed credit terms or prepayment requirements.

Failure to make payment may result in:

• Booking cancellation
• Suspension of credit facilities
• Account suspension
• Legal recovery proceedings

14. Fraud Prevention

Magic Sands DMC reserves the right to:

• Verify bookings
• Request supporting documents
• Reject suspicious transactions
• Suspend accounts
• Report fraudulent activity

Fraudulent use of the Platform may result in permanent termination.

15. Intellectual Property

All Platform content including:

• Logos
• Software
• Images
• Hotel descriptions
• Pricing data
• API data
• Source code
• Documents

remain the exclusive property of Magic Sands DMC or its licensors.

16. Prohibited Activities

Users shall not:

• Reverse engineer the Platform.
• Copy hotel data.
• Scrape prices.
• Use bots.
• Resell inventory without authorization.
• Share login credentials.
• Upload malicious software.
• Attempt unauthorized access.
• Interfere with Platform operations.

Violation may result in immediate account termination.

17. Limitation of Liability

Magic Sands DMC acts as an intermediary between customers and travel suppliers.

We shall not be liable for:

• Hotel overbookings
• Supplier insolvency
• Hotel closures
• Flight delays
• Visa refusals
• Supplier errors
• API failures
• Currency fluctuations
• Lost profits
• Indirect damages
• Consequential losses

Our maximum liability shall not exceed the total booking value paid to Magic Sands DMC.

18. Indemnity

The Partner agrees to indemnify and hold harmless Magic Sands DMC, its directors, employees, affiliates, and agents against any claims, liabilities, damages, costs, or expenses arising from misuse of the Platform, breach of these Terms, inaccurate information provided by the Partner, or violation of applicable laws.

19. System Maintenance

The Platform may occasionally be unavailable due to:

• Scheduled maintenance
• Emergency maintenance
• Software upgrades
• Server migration
• Security updates

Magic Sands DMC does not guarantee uninterrupted access.

20. Suspension & Termination

Magic Sands DMC reserves the right to suspend or terminate any account without prior notice where there is evidence of:

• Fraud
• Abuse
• Non-payment
• Security threats
• Breach of these Terms
• Illegal activity

Outstanding liabilities shall survive account termination.

21. Privacy & Data Protection

By using the Platform, you acknowledge that your personal and business information will be processed in accordance with the Magic Sands DMC Privacy Policy.

22. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Sultanate of Oman, unless otherwise agreed in writing. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts of Muscat, Oman.

23. Amendments

Magic Sands DMC reserves the right to modify these Terms at any time. Updated versions will be published on the Platform. Continued use of the Platform after such updates constitutes acceptance of the revised Terms.